When will I get my order?
If your order is placed by 12:00 pm EST your order will ship the same day.
When your order ships, you will be notified via email with your tracking information. You could track your package by logging in to your CareLineMedical.com Account and click on the account tab at the upper left corner. Or you can go the carrier’s website for the latest tracking information.
Your package will get to you within the range of 1-5 Business days.
Our delivery success rate:
- 1-2 business days 65%
- 2-5 business days 30 %
- 5 days or more 5 %
We also offer expedited services such as Next Day Air, 3-day, and 2nd Day shipping service by contacting costumer service first at 800-676-9266.
How is My Order Shipped?
CareLineMedical.com ships all orders using the safest, fastest, and most reliable methods possible. Each product that we sell has been examined and paired with a specific shipping method in order to provide optimal delivery.
Small Parcel Shipments
Small, lighter items are shipped via UPS or FedEx whenever possible. Our items do not require an adult signature for deliveries, but the delivery person may use their discretion when delivery your package.
Larger Truck Shipments
- Power wheelchairs
- Bigger quantity’s that exceeds 100lbs.
Since many items on our website are large, bulky, or too heavy to ship with UPS and FedEx, we use truck delivery companies. These items are packaged and sent to a delivery agent pick up location. When they arrive the agent will contact you and set up a delivery appointment.
All our shipments are packaged in order to insure that you receive your products arrive in the best condition possible. If for any reason, an item does arrive damaged or with parts missing, please contact us within 10 days so that we can send the missing part or replacement to you as soon as possible. Items returned for a refund are subject to our standard return policy.